The process
How Fenora works
Three steps from your first call to ongoing, dependable care.
Step 1
Tell us what you need
It starts with a short intake conversation — by phone, through our contact form, or an in-home visit if that's easier. We'll ask about care needs, schedule, and budget so we understand the full picture before suggesting anything.
Step 2
We match you with a caregiver
Using the Fenora Match, we pair your family with a Fenora-trained caregiver suited to the specific needs identified — or, for nursing-tier care, a licensed RN or LPN. We introduce the match and stay close during the first visits to make sure it's working.
Step 3
Care begins, and we stay involved
Fenora provides ongoing scheduling support and quality check-ins. Care needs change over time, and we'd rather catch that early — this isn't a hand-off, it's a relationship we keep showing up for.
Common questions
What if the caregiver isn't a fit?
Tell us right away. Matching well is the whole point of our process, but sometimes a pairing just doesn't click — we'll find a better fit quickly, without making it a hassle for your family.
How is pricing determined?
Pricing depends on the type of care, hours needed, and whether nursing-tier care is involved. See our Cost of Care page for directional ranges, or ask us for a personalized estimate.
Are your caregivers licensed?
Our general caregiving team completes Fenora's in-house training program and is Fenora-Certified — Manitoba doesn't license this role, so we don't claim a license that doesn't exist. For medication administration, wound care, and other regulated tasks, we bring in an independent RN or LPN holding an active license through CRNM or CLPNM.
How quickly can care start?
It depends on caregiver availability in your area and the complexity of the match, but we move quickly — reach out and we'll give you a realistic timeline for your situation.
More questions? Visit our full FAQ page.
Let's talk about what your family needs.
Reach out today — we'll respond within one business day.