Privacy Policy

Fenora Home Care ("Fenora," "we," "us," or "our") is a brand of Nimoral Inc. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit fenorahomecare.ca (the "Site") or interact with us through our contact and intake forms.

This is a general template appropriate for a Manitoba small business and is not a substitute for legal advice. We recommend having this policy reviewed by a lawyer before relying on it as your final policy.

Information we collect

When you use our contact, intake, or application forms, we may collect:

• Your name, phone number, and email address
• Your relationship to the person needing care
• Information about care needs, schedule preferences, and other details you choose to share
• For job applicants: experience, availability, and (for nursing contractor applicants) license information

We also automatically collect limited technical information through privacy-friendly analytics (see "Analytics" below) when you browse the Site.

How we use your information

• To respond to inquiries and provide information about our services
• To assess and arrange care matches, or to process job and contractor applications
• To communicate with you about your inquiry, application, or ongoing care arrangement
• To improve our Site and services
• To comply with legal obligations

We do not sell your personal information.

How we share your information

We share information only as needed to operate our business:

• Form processing: Our website forms are processed through Netlify Forms, which securely transmits form submissions to us.
• Analytics: We use Plausible Analytics, a privacy-friendly analytics service that does not use cookies or track individuals across sites.
• Care coordination: If you engage Fenora for care services, relevant information is shared with the caregiver or licensed nurse matched to your care, and, where applicable, with independent contractor RNs/LPNs providing nursing care.
• We may disclose information if required by law.

Analytics

We use Plausible Analytics to understand how visitors use our Site. Plausible does not use cookies and does not collect personally identifiable information — it reports aggregate, anonymized usage data only.

Data retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law.

Your rights

Under Canadian privacy law (including the Personal Information Protection and Electronic Documents Act, PIPEDA), you have the right to access the personal information we hold about you, request corrections, and withdraw consent for certain uses, subject to legal and contractual restrictions. To exercise these rights, contact us at hello@fenorahomecare.ca.

Security

We take reasonable measures to protect personal information from unauthorized access, disclosure, or misuse. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children's privacy

Our Site is not directed at children, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at hello@fenorahomecare.ca.